Cancelations

CANCELATION POLICIES
Our refund and cancelation policy differs for each event. Be sure to read the cancellation policy for your specific event, listed below. Please carefully review our cancellation policies before submitting payment. Strict adherence to this policy will be maintained, and NO exceptions will be granted under any circumstances. We have an established refund structure should you decide to cancel your registration. Please note that the processing of a refund is based upon confirmed communication as of the date on which you communicate your desire to cancel via email at padre@padrescycleinn.com. We strongly encourage you to purchase trip insurance.

Pedaler's Jamboree:

This is a rain or shine event. No refunds will be issued for canceled reservations.

BRAG:

Each guest canceling tent service more than 90 days before the Padre's check-in date will receive a full refund, less $75 per person.

Each guest canceling tent service 30 to 90 days before the Padre's check-in date will receive a full refund, less $150 per person.

Guests canceling tent service less than 30 days before the first day of the ride will receive no refund.

RAGBRAI:

Each guest canceling tent service more than 90 days before the Padre's check-in date will receive a full tent service refund, less $100 per person.

Each guest canceling tent service 30 to 90 days before the Padre's check-in date will receive a full tent service refund, less $200 per person.

Guests canceling tent service less than 30 days before the first day of the ride will receive no tent service refund.

Each guest canceling shuttle service more than 90 days before the Padre's check-in date will receive a full shuttle service refund, less $100 per person.

Each guest canceling shuttle service 30 to 90 days before the Padre's check-in date will receive a full shuttle service refund, less $200 per person.

Guests canceling shuttle service less than 30 days before the first day of the ride will receive no shuttle service refund.

Notice: The first two weeks of January are customer appreciation month. Only returning guests may register for services during this period. Any new customers who register during January may be subject to cancellation and a $100 cancellation fee.

Shoreline:

Each guest canceling tent service more than 90 days before the Padre's check-in date will receive a full refund, less $75 per person.

Each guest canceling tent service 30 to 90 days before the Padre's check-in date will receive a full refund, less $150 per person.

Guests canceling tent service less than 30 days before the first day of the ride will receive no refund.

DALMAC:

Each guest canceling tent service more than 90 days before the Padre's check-in date will receive a full refund, less $75 per person.

Each guest canceling tent service 30 to 90 days before the Padre's check-in date will receive a full refund, less $150 per person.

Guests canceling tent service less than 30 days before the first day of the ride will receive no refund.

Bourbon Burn:

Each guest canceling tent service more than 90 days before the Padre's check-in date will receive a full refund, less $75 per person.

Each guest canceling tent service 30 to 90 days before the Padre's check-in date will receive a full refund, less $150 per person.

Guests canceling tent service less than 30 days before the first day of the ride will receive no refund.

Katy Trail Vacation Tour:

Each guest canceling 150 days or more prior to the event start date will receive a full refund, less $500 per person.

Each guest canceling between 149- 91 days prior to the event start date will receive a full refund, less $600 per person.

Each guest canceling between 90-61 days prior to the event start date will receive a full refund, less $750 per person.

Due to contractual obligations with inns, hotels, shuttles, and restaurants, there will be no refund if canceling 60 days or less, prior to the event start date.

This cancellation policy will be enforced. If for any reason the tour is unable to start due to an Act of God, Natural Disaster or any other happening out of the tour’s control, a 100% credit will be issued for any future Padre's bicycle vacation, valid for two years.

If for any reason the tour, once started, is interrupted before the ending location due to an Act of God, Natural Disaster or any other happening out of the tour's control, no refunds will be offered.

No refunds or discounts will be granted for arriving later or leaving a tour prior to the scheduled conclusion.

EVENT CANCELATIONS BY THE EVENT ORGANIZER
If any event is canceled by its ride organizers, Padre’s registrants will receive a full credit for Padre’s services on a ride through the following year.

COVID-RELATED CANCELATION FAQ
During the start of COVID in 2020, we made the decision to offer customers refunds or credits for any services they had purchased for events in 2020. It was a difficult decision as our business had zero revenue during 2020, but we continued to have expenses for our website, storage, insurance, maintenance, snack/beverage loss due to items purchased that couldn't be used that year and other items. We did this out of customer service and because no one had anticipated something like this happening. Since 2020, our customers have been fully aware of the risks of COVID in their daily lives and the challenges it poses. For customers that want to take away this risk when purchasing tent service for an event, or want to take away the risk of an injury or other items, we provide links on our website for travel insurance to protect them from these risks and losing the money they paid for the event. We unfortunately don't build any insurance into our pricing, and for those that purchase the insurance, it isn't fair to them if we to provide exceptions to our cancellation policy for those that don't purchase insurance. We hope you understand our position on this and apologize for any challenges this may present for our customers.