Cancellations, Policies, and Terms
TRIP INSURANCE
We strongly recommend the purchase of trip insurance, in case something unexpectedly occurs, preventing you from attending the event. Trip insurance is available through a variety of agencies, including:
CANCELLATION POLICY
Our refund and cancellation policy differs for each event. Be sure to read the cancellation policy for your specific event, listed below:
Pedaler's Jamboree:
This is a rain or shine event. No refunds will be issued for cancelled reservations.
BRAG:
Each guest canceling tent service more than 90 days before the Padre's check-in date will receive a full refund, less $75 per person.
Each guest canceling tent service 30 to 90 days before the Padre's check-in date will receive a full refund, less $150 per person.
Guests canceling tent service less than 30 days before the first day of the ride will receive no refund.
RAGBRAI:
Each guest canceling tent service more than 90 days before the Padre's check-in date will receive a full tent service refund, less $100 per person.
Each guest canceling tent service 30 to 90 days before the Padre's check-in date will receive a full tent service refund, less $200 per person.
Guests canceling tent service less than 30 days before the first day of the ride will receive no tent service refund.
Each guest canceling shuttle service more than 90 days before the Padre's check-in date will receive a full shuttle service refund, less $100 per person.
Each guest canceling shuttle service 30 to 90 days before the Padre's check-in date will receive a full shuttle service refund, less $200 per person.
Guests canceling shuttle service less than 30 days before the first day of the ride will receive no shuttle service refund.
Notice: The first two weeks of January are customer appreciation month. Only returning guests may register for services during this period. Any new customers who register during January may be subject to cancellation and a $100 cancellation fee.
Shoreline:
Each guest canceling tent service more than 90 days before the Padre's check-in date will receive a full refund, less $75 per person.
Each guest canceling tent service 30 to 90 days before the Padre's check-in date will receive a full refund, less $150 per person.
Guests canceling tent service less than 30 days before the first day of the ride will receive no refund.
DALMAC:
Each guest canceling tent service more than 90 days before the Padre's check-in date will receive a full refund, less $75 per person.
Each guest canceling tent service 30 to 90 days before the Padre's check-in date will receive a full refund, less $150 per person.
Guests canceling tent service less than 30 days before the first day of the ride will receive no refund.
Bourbon Burn:
Each guest canceling tent service more than 90 days before the Padre's check-in date will receive a full refund, less $75 per person.
Each guest canceling tent service 30 to 90 days before the Padre's check-in date will receive a full refund, less $150 per person.
Guests canceling tent service less than 30 days before the first day of the ride will receive no refund.
EVENT CANCELLATIONS BY THE EVENT ORGANIZER
If any event is cancelled by its ride organizers, Padre’s registrants will receive a full credit for Padre’s services on a ride through the following year.
COVID-RELATED CANCELLATION FAQ
During the start of COVID in 2020, we made the decision to offer customers refunds or credits for any services they had purchased for events in 2020. It was a difficult decision as our business had zero revenue during 2020, but we continued to have expenses for our website, storage, insurance, maintenance, snack/beverage loss due to items purchased that couldn't be used that year and other items. We did this out of customer service and because no one had anticipated something like this happening.
Since 2020, our customers have been fully aware of the risks of COVID in their daily lives and the challenges it poses. For customers that want to take away this risk when purchasing tent service for an event, or want to take away the risk of an injury or other items, we provide links on our website for travel insurance to protect them from these risks and losing the money they paid for the event. We unfortunately don't build any insurance into our pricing, and for those that purchase the insurance, it isn't fair to them if we to provide exceptions to our cancellation policy for those that don't purchase insurance.
We hope you understand our position on this and apologize for any challenges this may present for our customers.
TRANSFER POLICY
Registrations may be transferred by the original purchaser to another person. Transfers will incur a $75 change fee per reservation, per person if completed 30 to 60 days prior to the first check-in date of the event. No transfers will be accepted less than 30 days before the first check-in date of the event.
BAGGAGE
Each guest is allowed two bags, each weighing 40 lbs or less, totaling no more than 80 lbs per person. All items must be checked in a bag or case designed for transport. Overweight bags, extra bags, and/or loose items are subject to a $75 baggage fee per item. Additional baggage tags may also be purchased for $30 each. All checked bags must have a Padre's Baggage Tag affixed with the provided zip tie. Padre's is not responsible for baggage that may get wet or damaged during transport on any event.